A reviewed service task
The request becomes a structured draft. Dispatch checks missing information and confirms the required kit type.
Project concept · Telecom service and robotics
From a service call to a prepared parts kit.
We connect the digital service request with physical material preparation. A reviewed task triggers preparation; a robot brings the completed kit to the issue point, where your technician confirms receipt.
Project offer · Scope and implementation are agreed for your operation.
SERVICE / DIGITAL + PHYSICAL
One request through to the parts
Digital handover
The dispatcher reviews the request and required kit.
Physical handover
The technician confirms the prepared contents.
THE STARTING POINT
Where effort builds up today.
Dispatch knows the job, the store is waiting for details and the technician is looking for parts. Request, approval and issue lack a shared view of progress.
MAKE THE WORKFLOW VISIBLE
A view of the possible result.
SERVICE / DIGITAL + PHYSICAL
One request through to the parts
Digital handover
The dispatcher reviews the request and required kit.
Physical handover
The technician confirms the prepared contents.
- 01Request
- 02Dispatcher
- 03Store + robot
- 04Technician
THE DELIVERABLE
What you have at the end of the pilot.
Connected material preparation
The store receives the approved requirement, prepares the kit and releases the loaded platform for internal transport.
A traceable handover chain
The job, decisions, preparation, trip and receipt are brought together. Your team can see which handover is holding up a task.
FROM TRIGGER TO HANDOVER
How one step leads to the next.
- 01
Capture the request
A defined request type becomes a draft, with missing information highlighted.
- 02
Approve the task
Dispatch reviews the job and approves the required kit.
- 03
Prepare the kit
The store picks and checks the contents, loads the platform and confirms readiness for transport.
- 04
Travel to the issue point
The robot follows the agreed route. The technician checks the kit and confirms receipt.
- 05
Accept the complete workflow
Service and warehouse leads jointly assess timestamps, questions, interventions and handover completeness.
- One contact personSomeone in your team who knows the workflow.
- Access to examplesDocuments, recordings or test accounts, depending on the task.
- From managementOne kickoff conversation and the decision after the pilot.
THE FIRST DEPLOYMENT
A clearly bounded pilot.
One service base, one request type, one kit type and one internal route. Network work, diagnostic authorisation and travel outside the base remain in the existing service process.
What we need to begin
- An accessible service base and named owners for dispatch, storage and issue.
- Examples of a suitable request type, an approved kit specification and transport conditions.
- A selected job-management system and agreed rules for approvals, data handling and trial operation.
ASSESSMENT POINTS
Time at each handover
We separately record request arrival, task approval, kit readiness and actual issue.
Effort across the teams
Dispatch, storage and technicians record processing, questions, corrections and help with robot transport.
Exceptions across the workflow
Incomplete requests, wrong kits, interrupted trips and manual workarounds are reviewed together.
FAQ
Before we start.
Do we have to use B2B-System?
No. We assess your existing job-management system. B2B-System can be a separate option if it suits the workflow you want.
Does AI diagnose the fault and order parts by itself?
In the first scope, it prepares the request. Dispatch confirms the task and kit; the store checks the contents before releasing transport.
Can we start with the software?
Yes. Requests and approvals can first be tested with manual material handover. Robotics is then integrated on the approved route and evaluated as a separate step.
RELATED TASKS
Where the next step could lead.
AI & software
Turn a service call into a request your team can act on.
We set up a pilot for your rental or service operation: voice AI captures the request, site and required details, then hands them to your team in a structured form. Together, we test one defined workflow from the call to an accepted request.
See the workflow & deliverables ↗Robotics & operations
From the Store to the Assembly Station
We automate a recurring material route between storage and assembly. The pilot connects a material request, robot transport and confirmed handover, using a defined container within a clearly bounded work area.
See the workflow & deliverables ↗THE NEXT STEP
What should work better in your business?
Tell us about a process that takes up your team’s time. We discuss where automation could help and what is needed to define the next step.
Describe your current workflow, the people involved and the outcome you need.
HEINRICH SCHNEIDER / DDC
heinrich@ddc.companyPrefer email? Write to us directly.