A conversation flow for your requests
We define required details, relevant follow-up questions and the point at which a staff member takes over.
Project concept · Calls and dispatch
End the call with a request your team can use.
We set up a voice assistant for recurring rental and service requests. It asks for the agreed details and prepares the handover so your dispatch team can take the request forward.
Project offer · Scope and implementation are agreed for your operation.
CALL / EXAMPLE WORKFLOW
Turn a conversation into usable information.
Service enquiryIllustrative conversation
CALLER“A device is reporting a fault.”
ASSISTANT“Where is the device being used?”
Conversation example · no actual recording or customer data
THE STARTING POINT
Where effort builds up today.
After the call, the equipment, site, dates or callback number are missing. Dispatch has to ask for information again before checking availability or planning a visit.
MAKE THE WORKFLOW VISIBLE
A view of the possible result.
CALL / EXAMPLE WORKFLOW
Turn a conversation into usable information.
Service enquiryIllustrative conversation
CALLER“A device is reporting a fault.”
ASSISTANT“Where is the device being used?”
Conversation example · no actual recording or customer data
- 01Call
- 02Follow-up
- 03Draft request
- 04Team handover
THE DELIVERABLE
What you have at the end of the pilot.
A structured request
Captured details are delivered as an agreed record or task draft. Unknown information remains marked as outstanding.
A verified handover
Test calls are followed through to acceptance by dispatch. We document gaps, incorrect routing and follow-up questions.
FROM TRIGGER TO HANDOVER
How one step leads to the next.
- 01
Answer and classify
The assistant clearly introduces itself as AI and establishes whether the call concerns rental or a service issue.
- 02
Capture the required details
Equipment, site, dates and callback details are collected as appropriate to the request.
- 03
Hand over the request
A structured draft is provided. Unclear topics or those requiring a person are passed to dispatch with context.
- 04
Confirm handling
A staff member accepts the request and then confirms availability, pricing or other commitments. The service lead checks the complete handover path.
- One contact personSomeone in your team who knows the workflow.
- Access to examplesDocuments, recordings or test accounts, depending on the task.
- From managementOne kickoff conversation and the decision after the pilot.
THE FIRST DEPLOYMENT
A clearly bounded pilot.
One incoming queue covering agreed rental-enquiry and fault-report scenarios. Availability, pricing and binding commitments remain with dispatch.
What we need to begin
- An owner for the incoming number and examples of typical requests.
- Required fields, a destination for requests and a defined route to human assistance.
- A test line and agreed rules for providers, data, recording and deletion.
ASSESSMENT POINTS
Time to a usable request
From the end of the call to a complete draft reaching the responsible person.
Completeness of the details
We compare required fields and their values with information actually provided in the test call.
Repeated questions
We record when staff need to ask for information again and whether the cause lies in the call or the handover.
FAQ
Before we start.
Can the assistant make a binding booking?
In the first scope, it captures and passes on the request. Your staff confirm pricing, availability and booking commitments. Further actions would need explicit definition and testing.
What if a caller leaves information out?
The assistant asks for agreed required details. Anything still missing is flagged, with a defined callback or transfer to dispatch.
Is every call recorded?
Recording is not assumed. We agree on the data flow and test material. If recordings are needed, their prerequisites and use are established beforehand.
RELATED TASKS
Where the next step could lead.
Robotics & operations
From Service Request to Parts Handover
We connect service request handling with preparation and robot transport of the required parts kit. The pilot brings one clearly defined workflow together, from a reviewed request to confirmed handover to your technician.
See the workflow & deliverables ↗AI & software
Manage orders. Record decisions. Verify completion.
We design an order workflow with clear responsibilities, documents and approvals. We assess your existing systems and offer B2B-System as an adaptable option for a limited pilot.
See the workflow & deliverables ↗THE NEXT STEP
What should work better in your business?
Tell us about a process that takes up your team’s time. We discuss where automation could help and what is needed to define the next step.
Describe your current workflow, the people involved and the outcome you need.
HEINRICH SCHNEIDER / DDC
heinrich@ddc.companyPrefer email? Write to us directly.