An agreed order workflow
We define statuses, handovers, responsible roles and the information required for the next step.
Project concept · Order coordination
Every order has a clear next owner.
We design the route from a recorded order to confirmed completion. Tasks, documents and approvals are available where the next person needs them, with a traceable history of decisions.
Project offer · Scope and implementation are agreed for your operation.
ORDER / APPROVALS
Responsibility before the next step
Prepare
EXAMPLE ORDERCapture the order
- Responsible person
- Link documents
Review
EXAMPLE ORDERCheck the result
- Evidence complete?
- Resolve open issues
Approve
EXAMPLE ORDERConfirm completion
- Record the decision
- Hand over the job
Approval is a separate step
An action in the next system follows the agreed decision process.
THE STARTING POINT
Where effort builds up today.
An order exists, but nobody can see which approval is missing or who should act next. Decisions sit in chats while documents and status records diverge.
MAKE THE WORKFLOW VISIBLE
A view of the possible result.
ORDER / APPROVALS
Responsibility before the next step
Prepare
EXAMPLE ORDERCapture the order
- Responsible person
- Link documents
Review
EXAMPLE ORDERCheck the result
- Evidence complete?
- Resolve open issues
Approve
EXAMPLE ORDERConfirm completion
- Record the decision
- Hand over the job
Approval is a separate step
An action in the next system follows the agreed decision process.
- 01Order
- 02Work
- 03Approval
- 04Completion
THE DELIVERABLE
What you have at the end of the pilot.
Approvals with reasons
Changes or expenses go to the designated decision-maker. The decision, reason and related order are documented together.
Completion that can be checked
Finished tasks and required evidence form the basis for acceptance. The owner confirms the result before closure.
FROM TRIGGER TO HANDOVER
How one step leads to the next.
- 01
Define the order and ownership
The order receives its scope, responsible person and required input data.
- 02
Hand over the work
Participants receive tasks with clear ownership, due dates and required documents.
- 03
Decide on changes
A change requiring approval is presented with its reason and accepted or rejected by the designated person.
- 04
Provide evidence of completion
Those doing the work submit the agreed documents and progress information.
- 05
Accept and close
The order owner checks completeness and the outcome. The case closes only after their confirmation.
- One contact personSomeone in your team who knows the workflow.
- Access to examplesDocuments, recordings or test accounts, depending on the task.
- From managementOne kickoff conversation and the decision after the pilot.
THE FIRST DEPLOYMENT
A clearly bounded pilot.
One order type, a selected group of users and one approval route. We cover the complete path for that case; additional departments and exceptions follow after joint evaluation.
What we need to begin
- One order type with a clear start, finish and examples of typical exceptions.
- Named delivery staff, approvers and a responsible process owner.
- Required documents, approval rules and a decision on using existing software or an appropriate new solution.
ASSESSMENT POINTS
Waiting time for decisions
We measure the interval between a complete approval request and the recorded decision.
Case completeness
We check orders for named owners, required documents and traceable handovers.
Status checks outside the system
The team records calls or chat messages still needed to understand the selected order’s progress.
FAQ
Before we start.
Is B2B-System the only implementation option?
No. We first assess the intended workflow and your existing systems. We offer B2B-System as an adaptable option when it fits the scope.
What happens when something changes after approval?
We define which changes require a new decision. The reason and new decision remain attached to the order; existing approvals are not silently reinterpreted.
How do we know the workflow works in daily use?
Your team processes selected orders from start to finish. The process owner checks handovers, waiting times and evidence and records questions or exceptions that remain unresolved.
RELATED TASKS
Where the next step could lead.
AI & software
From a site visit to a complete service report.
We link photos, work details and open issues to the relevant job and prepare a report for review. The pilot follows one type of visit from the mobile form to the approved document.
See the workflow & deliverables ↗AI & software
Bring financial data together. Trace every figure.
We bring selected data sources into a shared management report and make mappings and discrepancies visible. The pilot focuses on one report, with the rules and results reviewed by your finance team.
See the workflow & deliverables ↗THE NEXT STEP
What should work better in your business?
Tell us about a process that takes up your team’s time. We discuss where automation could help and what is needed to define the next step.
Describe your current workflow, the people involved and the outcome you need.
HEINRICH SCHNEIDER / DDC
heinrich@ddc.companyPrefer email? Write to us directly.